Terms of Service .

By creating a PINNIQAL workspace, accessing the Service, or signing a written order form with PINNIQAL, Inc. ("PINNIQAL", "we"), you ("Customer", "you") agree to these Terms of Service. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company.

PINNIQAL provides a software-as-a-service platform for cold email outreach: contact prospecting and enrichment, email sequencing and sending, sending-domain and inbox management, deliverability infrastructure (warmup, rotation, reputation monitoring), reply triage, an AI orchestrator and specialist sub-agents ("Pip"), reporting, and related capabilities. We may modify the Service from time to time; we'll give 30 days' notice of breaking changes to core functionality.

You agree not to use the Service to: – Send spam, deceptive, or unsolicited bulk email in violation of CAN-SPAM, CASL, GDPR, or any applicable law. – Harvest contacts without lawful basis (consent or legitimate interest, as applicable). – Send adult, gambling, illegal-drug, payday-loan, or other content prohibited by our subprocessors. – Attack, scrape, or reverse-engineer the Service. We reserve the right to suspend any workspace that endangers our IP reputation or violates these rules. We'll attempt to give notice before suspending unless the abuse is active and severe.

Plan pricing is listed at pinniqal.com/pricing. Paid plans bill monthly or annually in advance via Stripe. Overage charges (extra inboxes, AI tokens beyond plan cap) are billed in arrears on the next invoice. All fees are non-refundable except as required by law or expressly stated.

You own all data you submit to the Service ("Customer Data"). You grant us a limited license to process Customer Data solely to provide the Service. We will not sell Customer Data or use it to train AI models shared with other customers. The Privacy Policy at /legal/privacy governs how we handle it.

We maintain commercially reasonable administrative, physical, and technical safeguards designed to protect Customer Data. Details available in our SOC 2 report under NDA. Report vulnerabilities to security@pinniqal.com.

We use third-party subprocessors to deliver the Service. The current list is at /legal/subprocessors. We'll provide 30 days' notice of new subprocessors and an opt-out mechanism for paid customers.

Either party may terminate for material breach unremedied 30 days after written notice. You may terminate at any time from inside the dashboard — we'll keep your data available for 90 days for export, then permanently delete it. On termination for cause, we may suspend access immediately.

The Service is provided "as is" and "as available" except as required by law. We disclaim implied warranties of merchantability and fitness for a particular purpose. We make no guarantee that emails will be delivered to any specific inbox; deliverability depends on factors outside our control.

In no event will either party's aggregate liability under these Terms exceed the fees paid by you to us in the 12 months preceding the claim. Neither party is liable for indirect, incidental, or consequential damages. These limits do not apply to your payment obligations or either party's gross negligence or wilful misconduct.

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles. Disputes will be resolved in the state or federal courts of New Castle County, Delaware.

We'll email account owners at least 30 days before any material change. Continued use after the effective date constitutes acceptance. Prior versions are archived at /legal/terms/archive.

legal@pinniqal.com. PINNIQAL, Inc., 4127 N. Central Expwy, Suite 2200, Dallas, TX 75204, USA.